Chalkboard with Lightbulbs

Mercy Corps, Harnessing Knowledge to Improve Humanitarian Relief

Project dates: 2017

Client type: Non-Profits and Foundations

Key topics: Monitoring, Evaluation, and Research

Related Country(ies):

Region: Global

EnCompass conducted an assessment of knowledge management processes at Mercy Corps, an NGO dedicated to alleviating suffering, poverty, and oppression through development of secure, productive, and just communities worldwide.

The extensive assessment included interviews with a cross-section of staff and a global online survey of the entire organization offered in Arabic, English, French, and Spanish. EnCompass worked closely with Mercy Corps to examine how knowledge is generated, shared, accessed, synthesized, and used in the organization, particularly focusing on the relationship between headquarters and regional offices. The resulting report defined the organization’s strengths and areas for improvement, and provided recommendations for enabling staff to get a better access to right information at the right time to achieve their objectives.  

Image property of EnCompass LLC, all rights reserved

EnCompass Staff

EnCompass offers innovative solutions for organizational excellence.  We seek to enhance the impact and capacity of government and multilateral agencies, corporations, and nonprofits around the world through customized services in organizational and leadership development, training, technical assistance, and evaluation.

Skip to content